PRIVACY, USAGE AND PLATEFORM POLICY

Update date: August 23, 2022
Effective date: August 30, 2022

 

YOUR CONSENT 

The Terms apply to products named “DiningCity 鼎食聚”, “DC Assistant”, “DC Partners” developed by Shanghai Shiju Network Technology Company Limited. We are a platform that provides mid-to-high-end catering reservation services for users (hereinafter referred to as “you”). 

By submitting your personal data to any DiningCity properities you automatically accept that DiningCity registers and stores personal data for the specific purposes outlined below in this privacy policy. You also consent to waive the right of undertaking any action in relation to this privacy policy. 

 

INFORMATION ABOUT YOU 

When you make a reservation for a restaurant on our site, we will need to collect certain information about you such as your name, email address, phone number and location. We do not share personal information about you with outside parties unless you made the reservation through a 3rd party website, in which case the 3rd party website will have visibility on the reservation details of your booking made through the 3rd party only to be able to provide support. 

 

INFORMATION ABOUT ALL VISITORS OF DiningCity 

DiningCity may gather certain usage information from DiningCity, like the numbers and frequency of visitors to our web site. The data is only used on the aggregate and does not include any personally identifying information. 

DiningCity app permissions 
- DiningCity may request location permissions in order to accurately show content in the relevant location. 
- DiningCity may request camera and file access permission in order to let you post photos in reviews or update your user profile.
- DiningCity may request IMEI, MAC and read installed apps permission in order to enable payment functionality through third-party providers. For more information on data collected by payment third-party providers, please see section “Date Security” b. 

DC Assistant app permissions 
- DC Assistant may request location permissions to help you set up your restaurant location setting. 
- DC Assistant may request camera and file access permission in order to let you submit restaurant, deal or menu dish photos.  

 

USE OF COOKIES 

DiningCity uses a technology nicknamed 'cookies'. Cookies are pieces of information that a web site transfers to your computer's hard disk for record keeping purposes. They tell us how and when pages on our site are visited and by how many people; Cookies do not collect personally identifiable information, although they do identify a user's computer. We do not combine information collected through cookies with other personally identifiable information in order to detect who you are or what your screen name or e-mail address; Most web browsers automatically accept cookies, but you can usually change your browser to prevent this. If you do so however, you may not be able to take full advantage of our web site. The complete the restaurant reservation process can for example only be accessed if you accept cookies. 

 

ACCURACY 

DiningCity will, but are not obliged to, at your request or on our own initiative replenish, rectify, or erase any incomplete, accurate or outdated personal data on you. 

 

DATA SECURITY 

Personal information collected by DiningCity is stored in secure operating environments that are not available to the public.  

HOW WE MANAGE PERSONAL INFORMATION WITH THIRD-PARTIES 

Authorization and consent principle: Without your consent, we will not share your personal information, unless the shared personal information is de-identified information, and the shared third party cannot re-identify the natural person subject of such information. If the third party uses the information for a purpose beyond the scope of the original authorization and consent, they need to obtain your consent again. 

Third-party SDKs for payment functionality: the payment function is provided to you by third-party payment companies that cooperate with us. Third-party institutions may need to collect your name, bank card type and card number, expiration date and mobile phone number, mobile IMEI identifier, mobile MAC address, and/or installed apps. Bank card number, expiry date and mobile number are sensitive personal information. This information is necessary for payment functionality. Refusal to provide this information will cause you to be unable to use this functionality, but will not affect the normal use of other functions. The payment functionality is provided by 支付宝(中国)网络技术有限公司 and 深圳市腾讯计算机系统有限公司. The financial institutions will collect your relevant information to provide you with payment services in accordance with laws, regulations and regulatory requirements. You can refer to each respective institution’s privacy policy for further details. 

Third-party SDKs for geolocation: the geolocation function provided to you by a third-party geolocation vendor that cooperates with us. We will share the GPS location to Amap so that the location results can be returned to you. GPS information is personal sensitive information, and refusal to provide it will only affect the geolocation based features, but does not affect the normal operation of other features. 

 

We will share the necessary data with third parties through application program interfaces (APIs) and software tool development kits (SDKs), and different versions of third-party SDKs will be different, generally including third-party account login classes, third-party payment classes, map navigation classes, etc. We will carry out strict security testing and agree on data protection measures for third parties.

 

Third-party company name Products/Services Personal information is involved Usage scenarios Purpose of Use Sharing mode Third Party Links
深圳市腾讯计算机系统有限公司 WeChat Device information (IMEI, IMSI, MAC address, AndroidID), Network information, WeChat account information Used each time a user selects a third-party account to sign in According to the user's choice, to provide users with third-party account login function SDK native capture Official website link: https://open.weixin.qq.com/

Privacy Policy Link:
https://weixin.qq.com/cgi-bin/readtemplate?lang=zh_CN&t=weixin_agreement&s=privacy
 
财付通支付科技有限公司 WeChat Pay Device information (IMEI, IMSI, MAC address, AndroidID), Network information, WeChat account information Used each time the user selects a third-party payment method Provide users with third-party payment functions based on user selection SDK native capture SDK official website link: https://pay.weixin.qq.com/static/applyment_guide/applyment_index.shtml

Privacy Policy Link:https://www.tenpay.com/v3/helpcenter/low/privacy.shtml机采集
支付宝(中国)网络技术有限公司 Alipay Device information(IMEI, IMSI, AndroidID, MAC Address, BSSID, Hardware serial number, ICCID), Location information, network type, device model, device brand, carrier information, sensor list, application information Used each time the user selects a third-party payment method Provide users with third-party payment functions based on user selection SDK native capture SDK Official website link::
https://open.alipay.com/

Privacy Policy Link: https://render.alipay.com/p/c/k2cx0tg8K本机采集
高德软件有限公司 Amap Location information, device information (IMEI, IMSI, MAC address), application information (application name, application version number), device brand and model Used when the user selects the map navigation function Provide users with map navigation capabilities SDK native capture Official website link: https://lbs.amap.com/

Privacy Policy Link: https://lbs.amap.com/pages/privacy/
 

 

AREAS NOT COVERED BY THIS PRIVACY POLICY 

Personal information that you provide through chat sessions or email exchanges are not covered by this Privacy Policy. We will protect your privacy to the best of our ability by monitoring the sessions, but please keep in mind that you control the information you disclose when you are in a public forum. You should always be careful when distributing your personal information in this manner; Moreover, it is important to be aware of that this policy only applies to DiningCity and not to other companies' or organizations' web sites to which we may link. 

 

AMENDMENTS 

If we decide to change our Privacy Policy we will post any amendments on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it to other companies. 

 

USER CONTENT (REVIEWS, COMMENTS, COMMUNICATIONS AND OTHER CONTENT.) 

DiningCity reserves the right (but has no obligation) to monitor, remove, or edit the various types of non-compliance User Content without notifying User. Any such non-compliance User Content must not be illegal, threatening, obscene, racist, defamatory, libelous, pornographic, invasive of privacy, purposely false or otherwise injurious to third parties, any form of “spam” or advertising other websites or services etc. 

 

YOUR OPINION 

DiningCity welcomes your questions and comments about our privacy policy via our email address info@diningcity.asia or support-hk@diningcity.asia (Hong Kong). 

 

STATEMENT OF POSSIBLE TRANSFEREES 

Information we collect about you will only be used by the restaurant where you make your online reservation or may be available to the partner channel you made the booking through. Example if you made a reservation on for example Ctrip’s mobile app using the DiningCity reservation form, Ctrip has visibility on this reservation information to be able to provide support to you. If you did not use a 3rd party to make your reservation the reservation data will only be shared with the restaurant you made the reservation at. 

Written reviews published on DiningCity may also be visible on partner websites or 3rd party content but will always be watermarked as coming from DiningCity. At no time does the ownership of your review change. If the review is removed on DiningCity it will also be removed from other partner websites. 

 

STATEMENT OF RIGHTS OF ACCESS AND CORRECTION  

You have the right to request access to and correction of information about you held by us. 

 

ACCOUNT REMOVAL PROCESS 

To request an account deletion, please contact us at info@diningcity.asia. Your application will be processed within 15 days of your identity verification or within the time specified by local laws and regulations. Once you have successfully logged out, we will delete or anonymize your personal information as soon as required by local laws and regulations. For rules and procedures for cancelling an account, please see the “User Cancellation Guide” appendix.

 

NOTICE OF CONTACT PERSON TO REQUEST ACCESS OR CORRECTION  

If you wish to access or correct your personal data held by us, please e-mail DiningCity , info@diningcity.asia or support-hk@diningcity.asia(Hong Kong). 

 

PRIVACY POLICY STATEMENT 

Website traffic data 

We do not collect any personally identifiable information from the visitors to our website. Our service provider makes a record of your visit that shows only the Domain Name Server address part of your email address, e.g. "coolmail.com" from an e-mail address of "anon@coolmail.com", and of the pages visited. The service provider only discloses to us aggregate information about the number and types of visitors by reference to their Domain Name Server address. This information is used by us only for preparing general statistics on the usage of our website. 

 

Personal Data (Privacy) Ordinance Statement 

The information collected from you will has as primary purpose to facilitate reservations at restaurants made through the DiningCity platform. This can include our events such as the Restaurant Week or other event formats we operate. The information is shared with the restaurant you made a reservation to be able to facilitate the reservation at the restaurant. 

Your profile will also be used to issue reward points to your account and send you marketing promotions by DiningCity itself. You can at all times opt-out of any newsletter and sms you receive from us. 

If you made a reservation through a 3rd party you the reservation information may also be visible to the 3rd party that you made the reservation through for the purpose of providing support on the reservation you made. 

Standard messages you will receive from us include: 

Reservation confirmation Email and or SMS 

Reservation change Email and or SMS 

Reservation cancellation Email and or SMS 

Reservation reminder Email and or SMS 

Dining experience review request Email and or SMS. 

 

 

APPENDIX 1 

“User Cancellation Guide” 

Before you cancel your account, please fully read, understand and agree to the following: 

We remind you that the cancellation of your DiningCity account will result in the termination of the provisions of our service to you. Once logged out, we will delete your personal information, and other associated data will be kept in a non-retrieval, accessible, or anonymized state. This associated data may be stored for 3 years or more per local laws and regulations. 

1. If you still wish to delete your account, please ensure the following beforehand: 

The accounts has no associated financial transactions pending left; 

There are no outstanding services provided or paid for on the account that have yet to be paid for; 

There are no pending disputes or complaints reported associated to this account; 

The account is a normal account and there are no records of the account being restricted or investigated; 

2. DiningCity reserves the right to cancel your account without your consent if your account is involved in a dispute, including but not limited to complaints, reports, litigation, arbitration, investigations by state authorities, etc. 

3. Please be sure to untie other relevant accounts before submitting your cancellation request. 

4. Once your DiningCity account is cancelled, it will not be recoverable. Please back up all information and data related to your account yourself prior to the operation. By cancelling your account, you will not longer be able to use this account and will no longer be able to retrieve any content or information related to your account, even if you re-register using the same mobile number or same identifier. 

5. The cancellation of your account does not imply an exemption or mitigation of the account holder’s conduct and related liabilities prior to the cancellation of this account.

 

 

 

Terms & Conditions for UnionPay Taste the Elegance of the East 2024

I. Brief Introduction to Benefits:

UnionPay cardholders can enjoy customized dining set privileges at preferential prices at over 200 high-end restaurants in 9 cities including Beijing, Shanghai, Guangzhou, Shenzhen, Hangzhou, Nanjing, Chengdu, Xi'an and Xiamen. UnionPay Diamond Card and Platinum Card holders can enjoy exclusive pre-booking to unlock the surprises for their taste buds in advance! There is no limit to the number of times you can use the privileges during the service period, but the service varies from restaurant to restaurant, please refer to the "Service Details" below for details.

II. Service Target: UnionPay cardholders

III. Validity of service: July 8, 2024 at 10:00 a.m. to August 11, 2024

IV. Scope of service: See the event restaurant page for details

V. Service details:

Service Content:

[Service Hours

1、Priority booking opening time for UnionPay Diamond Card and Platinum Card holders: from 10:00am on July 8, 2024

2、Opening time for booking for UnionPay cardholders: July 10, 2024 from 10:00 a.m. onwards

3、Dining time: July 11, 2024 to August 11, 2024

[Package Price

The customized set meal is divided into three categories, the lunch price is 198+RMB/seat, 148-178RMB/seat, 108-128RMB/seat; the dinner price is 368+RMB/seat, 288-328RMB/seat, 188-228RMB/seat.

Booking Process

1、Priority booking process: Starting from 10:00 a.m. on July 8, 2024, holders of UnionPay Diamond Card and Platinum Card issued in mainland China will enter the Benefit Centre Centre through UnionPay APP and find the event page, then click on the "Book Now" button, complete the authorization on the relevant page and register as a member of DiningCity, and then enter the event page after the authorization and registering as a member of DiningCity through the relevant page, they can enter the event page to start priority booking.

2. Booking Procedure: Starting from 10:00 a.m. on July 10, 2024, CUP cardholders can click the "Book Now" button, complete authorization and register as DiningCity members through the relevant page, and then go to the event page to enable the booking. After completing the authorization and registering as a member of DiningCity through the relevant page, you will be able to enter the event page to open the reservation. UnionPay cardholders can also access the DiningCity "Taste the East" mini-program, APP, and website at tastetheeast.diningcity.cn. By entering the first 6 digits of their UnionPay card starting with 62, they can proceed to the event page to start their reservation.

Note: Please make sure that the name of the activity "2024 Tast the Elegance of the East" is displayed in the "Activity" column of the booking information, otherwise you will not be able to enjoy the customized Otherwise, you will not be able to enjoy the discounted price of the customized package.

 

Dining Process

After the UnionPay cardholder has successfully made a reservation online and received the notification SMS and email (no need to contact the restaurant twice to confirm the reservation information), he/she can go to the restaurant within the reservation time, present the QR code of the reservation or inform the restaurant of the reservation information, and then he/she can be seated and dine. Upon completion of the meal, cardholders are required to pay for the meal with their UnionPay cards.

 

More terms and conditions:

1. This benefit is applicable to UnionPay cardholders, specifically, UnionPay cards with card number starting with 62 and with the UnionPay logo on the card face. Exclusive Priority Booking is only applicable to holders of UnionPay Platinum Credit Card and UnionPay Diamond Credit Card issued in mainland China. UnionPay Platinum Credit Card and UnionPay Diamond Credit Card refer to credit cards with card number beginning with 62, with the UnionPay logo and the words "PLATINUM" or "DIAMOND" on the card face. 2.

2. Cardholders can enjoy "Selected Benefits -> UnionPay Card Privileges" in UnionPay APP->Selected Benefits" and "UnionPay Card Official Service No." WeChat public number, "China UnionPay 95516" WeChat public number, "Activities Benefits -> UnionPay Card Benefits", etc. Register for a UnionPay benefits account to book benefits or inquire about benefits orders. 3.

3. This benefit can only be booked by the cardholder himself/herself and does not support service transfer. Reservations must be made through the designated event page. To avoid interrupting the meal, please check whether the event name ("2024 Tast the Elegance of the East ") is displayed in the reservation information. If the name of the event is not shown in the booking information, it is an ordinary reservation, and the price of the event package cannot be enjoyed with the confirmation information of the ordinary reservation. If the booking requires payment in advance, please refer to the event menu. Please make sure that the contact information you fill in at the time of booking is true and accurate. In case of special circumstances, the platform will contact the cardholder through the contact information you fill in at the time of booking.

4. Reservation Limit: During the entitlement service period, each cardholder is entitled to a maximum of one reservation per dining period (brunch, lunch or dinner) per day, and a single reservation is limited to 8 seats and below. Cardholders have a reservation quota of 2 pending appearances per restaurant. Cardholders are required to attend the restaurant and complete the most recent reservation or cancel the reservation in accordance with the regulations before continuing to make a reservation for that restaurant. When the above is not included, there is no upper limit on the number of reservations during the service period.

5. Number of Reservations: Cardholders are required to indicate the number of people who will attend the meal and enjoy the set menu at the time of reservation. If the actual number of diners present is more than the number of persons booked, the extra persons will not be able to enjoy the set menu. If you need to adjust the actual number of diners, please change the reservation information through UnionPay booking channel or DiningCity platform one hour before the booking time. If you need to bring children along with you, please fill in the number of children, and it is recommended to call the restaurant in advance to inquire about its children's policy and to provide information on children's age or height.

6. Set menu price: Some restaurants require additional service charge or tax, please refer to the event menu information published on the event page. If cardholders need to place additional orders in addition to the promotional set menu, please refer to the price and content indicated by the restaurant. The event package cannot be used in conjunction with other promotional offers or discounts of the restaurant, and cannot be exchanged for cash or other products.

7. Order modification and cancellation: To modify or cancel a reservation, cardholders can find the order to be modified/cancelled through UnionPay booking channels or the DiningCity platform, and must complete the operation one hour before the scheduled meal time, otherwise the reservation will not be canceled and will be marked by the restaurant as a no-show reservation. Individual restaurants have special time requirements for modifying reservations, please refer to the requirements announced by the restaurants on their official platforms. If the time slot is full after the cardholder's modification, the modification will be unsuccessful and the cardholder has to choose a new time slot or cancel the reservation. In order to avoid affecting the dining experience, cardholders are requested to arrive at the restaurant on time according to the booking time. In case of unforeseen circumstances, beyond the platform modification and cancelation time, cardholders need to contact the restaurant by themselves. The restaurant has the right to refuse to provide the corresponding set menu to the cardholder who has not attended after the booking time. Order modification and cancellation do not support customer service to make adjustments from the back office.

8. Deposit collection: As some fine dining restaurants require fresh ingredients and limited seats to be prepared in advance, a deposit is required to receive a reservation. Deposits are collected in two ways, depending on the restaurant:

(1) Collected at the time of online booking, the deposit paid will be deducted at the time of restaurant billing (total bill cost - deposit cost for the actual number of attendees), please check the relevant cancellation and deposit refund policy when booking the restaurant;

(2) The restaurant will contact the cardholder individually for deposit collection, please check the booking instructions in the menu, which will prompt the restaurant's contact information and amount, and we recommend you to take the initiative to contact the restaurant for payment so that the booking can take effect as early as possible. If you do not make the payment in time, you will not be able to enjoy the activity package.

9. Other notes: If the cardholder is a vegetarian or can not eat certain specific foods, you can specify in the notes in the booking information, so that the restaurant will know in advance and provide alternative meals, the final alternative meals to the restaurant to provide after the arrival of the restaurant shall prevail. The restaurant reserves the right to refuse a request to replace a dish on the event menu with a specific dish due to dietary preferences. Cardholders may also contact the restaurant in advance for information on substitutions.

Window seats and seats with a view during the event will be arranged according to the actual availability of the restaurant, cardholders are advised to contact the restaurant in advance to confirm any such special requests.

The restaurant may adjust the menu, business hours, etc. during the activity period according to its own operation, seasonal problems of some dishes or other uncontrollable factors; the meal or service that the cardholder will get from the reservation will be subject to what the restaurant can provide in the end; if the cardholder cannot accept the restaurant's modification, he/she can choose to cancel the reservation free of charge and not to dine in the restaurant (the cancellation of the reservation will not be charged any fees). China UnionPay and Diners Club cannot guarantee that the restaurant will not make any changes to its menu and other information, and will not be responsible for any changes made by the restaurant.

10. In order to enable more cardholders to enjoy the benefits, China UnionPay and the merchant have the right to withhold the benefits, recover the benefits issued, and refuse any future participation in UnionPay's promotional activities to any cardholder who uses or is suspected of using tools, including but not limited to cell phone number, bank card number, APP account, etc., to obtain the benefits by violating the regulations on the use of the benefits or by using improper means.

11. The cardholder agrees and authorizes China UnionPay to provide his/her cell phone number to the entitlement service provider for the purpose of providing entitlements to the cardholder and handling complaints. The information collection cycle is consistent with the cycle of each activity announcement. If the user needs to stop the information authorization, he/she needs to unbundle the enrolled card on the entitlement platform and stop enjoying the entitlement.

12. Users participating in the use of the rights and benefits shall be deemed to understand and agree to the terms and conditions of this service. All time points of this entitlement service are based on China UnionPay's background system time (Beijing time). Within the scope permitted by law, DiningCity, China UnionPay and the participating restaurants have the right to change the content of the campaign (campaign period, applicable conditions, etc.), subject to the information displayed on the campaign page.

13. If you can make reservation through DiningCity channel, please check and modify the reservation through DiningCity channel.

14. In this benefit, all restaurant displaying "Instant RMB100 discount with UnionPay Card " is for reference only. Details are subject to the terms and conditions of published by UnionPay APP. The discount requires payment settlement with a UnionPay card starting with 62 and is subject to the terms and conditions. The total number of discount spots is limited, on a first-come, first-served basis, and it cannot be guaranteed that UnionPay cardholders who successfully make a reservation will be able to enjoy the discount offer.

15. This right is provided by DiningCity. If you have any questions about the use of the program, please call the service hotline at 021-31076100; the service hotline is available from Monday to Friday from 9:00 to 18:00 (except legal holidays) or send emails to :info@diningcity.asia. DiningCity, as a third-party information and booking platform providing restaurant guide, reservation service and banquet event organization, is not responsible for any matters occurring in the restaurant other than the reservation. If the cardholder has any comments on the quality of cooking and service in the restaurant or if there are any emergencies, DiningCity can provide contact information and assist the cardholder to communicate with the restaurant and seek solutions.

 

Reviews 

  • Reviews exist in two types: Verified and Unverified reviews. Verified reviews are reviews you make after having made a booking and being confirmed as a guest. (48 hours after the meal). These reviews count towards your membership level with reward points. Unverified reviews are reviews you can always write about a restaurant even without having booked. 

  • Content: Content should be clear and factual. We recommend you to focus on the food quality, service, atmosphere / environment and the value of your dining experience. Please refrain from posting links to other websites or promotions on other sites in your reviews. We want to keep the reviews as clean and clear as possible. Please also keep the review on-topic. 

  • Removal guidelines: Reviews may be screened and removed if the review is a repost (sometimes we get multiple reposts of the same review), clearly written by staff of the restaurant, non-descript or vague, or abusive. We also don’t condone profanity in reviews. If you have a complaint the restaurant may reply to your review or may contact you if you have booked through the reservation system. DiningCity retains the final decision in interpretation and evaluation of review content. 

Support & Complaints 

  • If there is something you need help with, doesn’t work properly, something went wrong during a reservation, or you’re not sure how to do something then please contact us. We rely on your feedback to help improve our services. You can reach us on info@diningcity.asia or 021-31076100 or support-hk@diningcity.asia (Hong Kong) or +852 2598 5655 (Hong Kong). 

  • Restaurants we work with are of good standing, possess the correct qualifications and licenses and provide the service and experience they are capable of. If something does go wrong we can mediate between the restaurant and yourself and try to help provide a satisfactory outcome if the booking was made through DiningCity or any of our events. 

Pictures 

  • By uploading images to DiningCity through its website or app you confirm that the images uploaded are your own and free other copyrights. You also agree to provide DiningCity with a license to use the image on its website or on its affiliated domains and DiningCity’s marketing campaigns and events. 

  • Pictures should be non-offensive in nature and focus on the dining experience you had. Uploading violent, pornographic, or non-compliant images according to the guidelines of the country being hosted in may result in your account being suspended. 

Liability & Conduct 

  • DiningCity as an online dining guide, reservation service and dining event organizer is not responsible for anything that might occur in the restaurant itself. (As a website we can’t control the cook or the waitress…). We can however contact the restaurant on your behalf if an incident has occurred and try to help you find a viable outcome. 

  • DiningCity does not tolerate abusive behavior of customers towards the restaurant or our own staff. We provide the service and support we can. We expect our customers to be equally professional and reasonable. Abuse will result in being blacklisted from our events, and threats will be reported to the relevant authorities.  

Fair Use Policy 

DiningCity's reservation service and events are designed to make dining out and trying more restaurants easier. However reservations made on the platform should be considered fair and reasonable in quantity and time. Users that make more than 10 reservations during a single dining event and have a Cancellation and No-show combined rate above 65% during the event are subject to the "fair use policy". The below behaviors are considered to be "seat squatting" meaning they are occupying seats and thereby blocking seats to be able to booked by other users. 
 
● Make more than 2 pending reservations with the same menu 
● Make a lot of bookings with high seat numbers at the beginning of the event and fails to complete the bookings 
● Very many reservations within a very short period of dining 
● Other types of booking behavior that makes it highly improbable that the reservations will be actually completed 
● Selling the reservation(s) 
● Transfer booking for special purpose 

This type of behavior through DiningCity's services is considered against fair use and will result in accounts being blocked and reservations made being cancelled. Users will be contacted via phone / email and warned beforehand that their account is at risk based on their booking history. This will be evaluated on a case by case basis and in relation to how extreme their booking / cancellation / no-show behavior is compared to the average number of bookings per user.

DiningCity holds the final right to interpretation, explanation, and implementation of these policies. Policies are subject to change without prior notification.